State Farm® Insurance Agent Libby Hagins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Terrell Gunter
January 20, 2026
5
out of
5
rating by Terrell Gunter
"Charles was amazing handling my request for auto and renters insurance. He was very warm, friendly, and compassionate while taking his time to explain my options to empower me to make the most informed decision. 5 stars!"
We responded:
"Thank you for your 5 star review! Charles is an important part of our team and loves to educate customers so they can make the best decisions. We appreciate his commitment to serving and appreciate your review!"
Calisteen Faust
November 25, 2025
5
out of
5
rating by Calisteen Faust
"I'm so grateful that Charles answered the phone when I called twice about Drive Safe and Save Beacon. He confidently and patiently walked me through the process and we were victorious in setting it up. He deserves those stars because I was a hot mess with anxiety. Thank you Charles for all you do. I couldn't have done it without your assistance. Sincerely Calisteen Faust"
We responded:
"Thank you for your 5-star review! Charles is a great asset to our team. We appreciate your review and appreciate his hard work. He loves helping our customers and we are so glad he was able to help you set up the Drive Safe and Save! As always, call our office if you ever need anything else. We are here to help!"
Jessica O'Connor
November 9, 2025
5
out of
5
rating by Jessica O'Connor
"Libby and her team are always kind, professional, and prompt in returning phone calls/fielding questions. I had to file a claim for the first time recently, and they checked in regularly on the progress to ensure I was being taken care of. Charles was a tremendous help while I was going through the process of purchasing my replacement vehicle. He really went above and beyond to square everything away on the day of purchase. Thanks again to you all for the great service you provide!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kaitlyn Terry
August 31, 2025
5
out of
5
rating by Kaitlyn Terry
"Had the best experience. Everything went well & fast . Thank you Charles for helping me get the right insurance!"
We responded:
"Thank you for taking the time to share your thoughts on Charles! He does a great job for our customers. We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
george surratt
August 26, 2025
5
out of
5
rating by george surratt
"Mr Dodd was a pleasure to work with. Knowledgeable and I am sure that he got my lowest premium possible."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Melissa Simpson
August 13, 2025
5
out of
5
rating by Melissa Simpson
"Charles at State Farm was amazing!!! He helped me every step of the way from March to August with getting my windshield repaired. Everytime I called or texted him, he did everything that he could to help. He even called me to make sure the glass company was doing everything they told me they would do. If you want amazing customer service then Charles is the man to call!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Charles. He likes to go above and beyond to help our customers. We look forward to continuing to support your insurance needs."
Collin Cayce
June 27, 2025
5
out of
5
rating by Collin Cayce
"Libby is a breath of fresh air in the insurance industry. Straight forward, honest, responsive, quick, and efficient. I recommend her and her team without hesitation."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team provided you with honest, responsive, and efficient service. Your recommendation means a lot to us, and we're always here to help with any of your insurance needs."
John Manjounes
June 2, 2025
5
out of
5
rating by John Manjounes
"Libby is one of the most knowledgeable people I've ever come across in the insurance industry. Her professionalism and kindheartedness let you know she truly cares about you. She's built an incredible team and has instilled the same values in them. It is an absolute pleasure working with you, thank you."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Calvin Dodd
May 23, 2025
5
out of
5
rating by Calvin Dodd
"Charles was very helpful in explaining the differences in policy coverages given my unique situation as a young men buying a home for the first time. I enjoyed speaking with him!"
We responded:
"We appreciate your 5 star review! We are delighted to know you had a great experience with our State Farm office. And Congrats on purchasing your first home! Charles and the rest of the team is ready to help with all your insurance needs."
Lilah Green
May 21, 2025
5
out of
5
rating by Lilah Green
"Libby Hagins State farm crew are always quick to help and easy to understand. A great team !"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jarvae Wright
May 21, 2025
5
out of
5
rating by Jarvae Wright
"Charles is great to work with and articulates policies and quotes in a non-intimidating way, which makes the process very easy. I would recommend Charles to anyone looking for insurance coverage."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Rosa Nakasone
May 6, 2025
5
out of
5
rating by Rosa Nakasone
"Jeffrey Smith is absolutely amazing to work with - very helpful and knowledgeable! Made the entire insurance process smooth and stress-free. Recommended ways I can get additional discounts. Highly recommend!"
We responded:
"Jeffrey is great! Thank you for providing positive feedback for him. If you need anything else for your insurance needs, we are here to help!"
Mike Dozier
April 16, 2025
5
out of
5
rating by Mike Dozier
"Always appreciate the savings and options Libby and her staff have provided over the years."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sun Machinery
April 15, 2025
5
out of
5
rating by Sun Machinery
"This is a great agency to deal with, everyone is very helpful and knowledgeable."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Earl Outlaw
April 11, 2025
5
out of
5
rating by Earl Outlaw
"What a professional team- willing to help and offer solutions to any insurance issues!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Jessica Smith
April 10, 2025
5
out of
5
rating by Jessica Smith
"I highly recommend Libby to provide excellent customer service with competitive price quotes for your insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Brian AP
March 27, 2025
5
out of
5
rating by Brian AP
"Would highly recommend Charles to anyone looking for auto, homeowners, or life insurance. He was thorough in his explanations and dumbed it down enough to help me understand all the logistics. Very pleased with rates, as well. Highly recommend!!! Thank you, Charles-"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jim Peters
March 26, 2025
5
out of
5
rating by Jim Peters
"Charles was easy to work with and I highly recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"